Privacy Policy

About Us

Aspire Occupational Therapy is dedicated to upholding the highest standards of privacy and data protection in accordance with relevant Australian privacy legislation. We prioritise the confidentiality and security of personal information and take all reasonable measures to safeguard your privacy.

You can trust that your personal information will be handled with care and used only for the purposes for which it was collected. Our commitment to privacy ensures that your sensitive information remains confidential, providing you with peace of mind as you engage with our services.

We Respect Your Privacy

Aspire Occupational Therapy recognises your right to privacy and to control your personal information. We are committed to safeguarding the privacy of our clients and website visitors and adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This policy outlines how we collect, store, use, and disclose your personal information.
“Personal information” refers to information that can identify you or is reasonably identifiable as being about you.

Collection of Personal Information

Aspire Occupational Therapy may collect and store personal information you provide directly through our ‘Contact Us’ page, via email, over the phone, or in other interactions with us.

The ‘Contact Us’ form may request your name, phone number, and email address to enable us to contact you for further information or to book an appointment.

During service delivery (in person or via Telehealth), we may collect sensitive personal information relevant to your care and treatment.

We may also collect information provided by you, your caregivers, or referrers, such as case managers or support coordinators.

While individuals have the right to remain anonymous or use a pseudonym under the Australian Privacy Principles, services cannot be provided without sufficient identifying information.

How We Collect Your Personal Information

We collect personal information in several ways, including:

• Direct interactions (in person, by phone, or via email)

• Through our website forms or online submissions

• From third parties such as healthcare providers, support coordinators, or case managers

All personal information received from third parties will be handled in accordance with this Privacy Policy.

Use of Your Personal Information

Aspire Occupational Therapy may use your personal information to:

• Provide services and information related to your care

• Communicate with you via phone, email, or SMS

• Prepare reports or documentation required by funding bodies or healthcare partners

We do not send unsolicited advertising or marketing material.

We retain your personal information only as long as legally required or necessary for service delivery. When no longer needed, it will be securely deleted, destroyed, or de-identified.

Disclosure of Personal Information

Your information may be shared only when necessary to provide or support your care, including:

• With insurers or professional advisers

• For equipment quotes, home modification requests, or joint visits with builders

• When referring to other allied health professionals or liaising with treating doctors

• When required for legal, reporting, or funding purposes (e.g., NDIS, HCP providers)

• In limited circumstances such as debt collection or legal compliance (e.g., subpoena or court order)

In all cases, we disclose only what is reasonably necessary and request that third parties follow similar privacy standards.

We do not sell, trade, or rent personal information, and we do not transfer personal or health information overseas.

Security of Your Personal Information

Aspire Occupational Therapy takes privacy and data security seriously.
Your information is stored electronically on secure servers with appropriate measures to prevent unauthorised access, modification, or disclosure.

While we take all reasonable precautions, the transmission of information over the internet is at your own risk, and we cannot guarantee absolute security.

Access to Your Personal Information

You may request access to the personal information we hold about you under the Privacy Act 1988 (Cth).

If you believe any information we hold is inaccurate, out of date, or incomplete, please contact us at hello@aspireoccupationaltherapy.com to request a correction.

An electronic copy of your records will be provided — Aspire Occupational Therapy operates as a paperless service.

We may refuse access to information in limited circumstances permitted under the Privacy Act.

Changes to This Policy

Aspire Occupational Therapy reserves the right to update this Privacy Policy as required.
Changes will take effect immediately upon posting to our website. We encourage you to review this page periodically to stay informed.

Website and Cookies

Our website may use cookies to analyse visitor traffic and improve user experience.
Embedded third-party content (e.g., videos or forms) may collect data according to their own privacy policies.

Complaints About Privacy

If you have a concern or complaint about our privacy practices, please contact us at:
📧 hello@aspireoccupationaltherapy.com

We take all complaints seriously and will respond promptly.
If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.